Category: Uncategorized

Jargon: When to (Not) Use it

Jargon image 2

 

In our article about the thirty-second intro, we mentioned how unnecessary jargon is something which shouldn’t be used if we want to be clear and concise with our communication. Now, we delve deeper into the nitty-gritty of jargon, and when it should and shouldn’t be used.

Firstly, what does it mean?

Jargon, as defined by a simple Google search is “special words or expressions used by a profession or group that are difficult for others to understand.”

We can have business jargon, legal jargon, literary jargon among others.

And it is no surprise then that the word “unnecessary” gets attached to the word “jargon” way too often.

But is it that unnecessary?

Let us think about it.

The right, good kind of jargon can actually communicate something really complex quite easily.

Not using the specific terminology can dramatically oversimplify a concept, leading to miscommunication, misunderstanding and perhaps even misinformation.

And the way communication takes place nowadays, we use jargon often unknowingly.

Take for example:

“Keep me in the loop.”

“What is your package?”

“The notice period ends in a couple of days.”

“It’s a win-win situation.”

Imagine explaining these in a simpler language. Not that it is impossible; it certainly is. But would it have the same weight?

 

So, what are the things you can keep in mind to make sure your jargon doesn’t come across as unnecessary? Clear communication is the goal.

  • Look who you are talking to:

If you are talking to someone who is at a managerial/executive position, basically someone who is in a senior position, chances are they are experienced with the jargon.

But if you are talking to, say a person who clearly doesn’t belong to your “department”, then chances are they won’t understand you as well as you think they should.

Take your audience into consideration before using jargon, because you don’t want people to feel excluded, talked down to, or just simply confused.

It’s okay to use it for convenience in meetings and conferences where there are going to be people of your profession, who will understand exactly what you mean. But even here, you have to be careful. Read on.

 

  • Convenience :

See if you are using the jargon for the sake of convenience or because you want to create an “impression.”

Are you conveying a complex idea in a few words by using the jargon? Or are you complicating an idea by using over-the-top, pompous language? The former should be the case if the jargon has to be used.

 

  • Know the Time and Place:

It is important to make sure it is the appropriate jargon, for appropriate place and the setting.

Imagine using inappropriate Internet jargon in a corporate setting with an audience of CEOs and COOs. Saying something like TTYL is not the way to end that meeting, even if it “conveys” what you wanted to say.

Again, the point about keeping your audience in mind is to be remembered.

 

  • Know Well What You Are Saying:

Use idioms, proverbs, abbreviations and everything “jargon” only if you are absolutely sure about the meaning.

If you aren’t sure about the meaning of a terminology, don’t use it. Say the statement in the way you understand it, without the jargon, so that people don’t misunderstand it.

One way to gauge how much you know is to ask yourself:” if someone asks me its meaning, would I be able to explain it in simple language?”  If the answer is yes, go ahead, and use the expression. If no, then you may want to rethink what you want to say.

 

The key in using jargon is to not over-use anything. Remember, over-use leads to clichés. Clichés bore people. Bored people won’t have good attention spans. Low attention span means low information retention.

Jargon in itself is not unusable. It can convey something with surprising clarity and brevity, if used in the right sense, in the right place, at the right time in front of right people. It is up to us how we choose to use it. We have to be mindful about when it may become unnecessary.

 

Enter the Professional World with Confidence

Body Language image

 

Interviews, networking events, meetings, gatherings could be daunting for a fresher.

A way to feel at ease in such situations is to practice good body language. Postures determine our state of mind. A good posture reflecting confidence, approachability and professionalism would help you reach a similar mindset.

Practicing good, confident body language is a great way to ease the anxiety one might experience in professional situations that one is not accustomed to handling, yet. Read on.

 

-What exactly does one mean by “body language”?

An online search will bring forth a list of definitions. An easy, comprehensive definition being, ” the conscious and unconscious movements and postures by which attitudes and feelings are communicated.”

 

-Why Make it A Habit?

Because it shows when you are trying too hard to achieve a posture. Effortlessness is the key.

Although, it is not a very big deal if it is apparent that you are trying to maintain a good body language.

Not a problem. After all, people do appreciate efforts.

The danger lies in trying so hard in paying attention on your postures that you ignore everything else: your words, your listener, and their responses, the situation.

 

-So, what are some general postures/gestures that are considered to be “good body language”?

In other words, what are some good habits to cultivate?

These habits can come in handy when you want to be an engaging speaker, a good interviewee, a presenter who holds the audience’s attention and overall, a clear communicator.

  • Posture:

A relaxed but a stable, erect posture is something we are going for.

Too erect looks too authoritative, and too hunched looks under-confident.

It is equally important to pay attention to the placing of your hands and feet. If you are to sit in a chair, don’t slouch. Remember, you are in a professional setting.

In a networking event where you will have to socialise, make sure you aren’t standing too close or too far. Respect the personal space.

Crossed hands and feet signal defensiveness; fidgety, shaky ones signal anxiety.

Hands stuck rigidly on the sides look like someone just shouted “attention!” to you.

Read on to know more about the gestures of your hands.

 

  • Hands and Gestures:

Imagine the writer of this article wants to communicate these exact points to you, in person.

Which one would be more effective? a) Keeping the hands rigidly in one place, or b) Using gestures and motions to divide the points. Obviously b) would be a better option.

Using simple natural gestures while talking can help you appear at ease, clear and demonstrative.

Again, make sure you don’t go overboard with the gestures. We don’t want to hit someone or look like we are dancing.

 

  • Movement:

-One-to-One Interactions:

The way you sit, walk, shake hands makes a huge difference.

While sitting, have the posture that we talked about; make sure you don’t cross your legs or you don’t shake them constantly. You don’t want to appear defensive or too anxious.

Your gait towards and from the chair should be confident.

A nice strong handshake is something you should aim for. But make sure you don’t squeeze the hand too hard. On the other extreme, make sure you don’t offer a limp hand. Don’t shake hands with both hands unless the other person does so. Under no circumstances should the handshake make someone uncomfortable.

 

-Public Speaking:

Events of public speaking are inevitable: onstage, presentations, meetings, etc.

Pacing a little while on the stage is a good idea. It gives you the opportunity to involve different sections of the audience.

Again, make sure to not overdo it: we don’t want you running around the place!

In a meeting or presentation, where pacing isn’t really an option, you can still be an active speaker. You don’t need to stand as if your feet are stuck to a spot. Read on to understand the importance of eye contact!

 

  • Eye Contact:

It is necessary to maintain eye contact, whether you are in an interview, or addressing a gathering.

Eyes that look down indicate a lack of confidence. It makes one look less trustworthy.

But what about gatherings and meetings? You can’t look at everyone, right?

Here, a technique called the “eye-line division” can be used. In this, you divide the audiences in sections of three (in your mind), and then glance over those sections every once in a while. This gives the impression that you are talking to everyone in the audience. You can even do this while standing at a podium if you must.

Again, don’t overdo it. Non-stop eye contact makes people uncomfortable. Nor do you want to appear patronising, looking down at the ones you are addressing.

It is not staring contest. Please blink!

 

  • Smile:

You are not fully dressed unless you wear a smile. This little curve is necessary to humanise the speaker. It helps you as well as the person listening to you feel at ease.

A very simple way to appear as a genuine, warm person, as opposed to a robotic straight-faced arrogant speaker that looks like they will scold someone who asks a question!

But make sure you look at the situation. Don’t overdo it.  A plastered fake looking smile is not something we are going for.

 

Good body language consists of postures and gestures that feel normal: to you and to the person(s) you are speaking to. It makes your words clearer. The language and the language of the body, both are necessary to make sure interviews, networking events, meetings, presentations, speeches go smoothly. Whether you are a fresher, researching the Internet to know more about how to go about professional interactions, or you are someone who just wants know more, these tips will go a long way in helping you achieve a confident bearing.

 

“Can you Walk Me Through Your CV?”: Acing the Answer

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Talking about the details and nuances of an interview is never enough. Perhaps that is the reason why we talk about that dreaded and coveted I-word so often. This time we are going to talk about how to be prepared to answer this frequently asked question in interviews.

There is a high chance your interviewer or the hiring manager would ask you something along these lines:

“Can you walk me through your CV?”

Now, the ball is in your court, and you have the chance to construct your CV-tory in the perfect way possible. This is that moment in the interview when you have complete control. It is that one moment which can help you stand out from others. It is one thing to hand over your CV, and it is another thing to talk about your CV, essentially giving a complete summary.

So, what are the things to keep in mind when you are asked to walk through your CV? You are going to talk about your CV, and you are going to talk well!

 

Know What You Are Going To Say:

Like the elevator pitch, it is almost like preparing a script. You have to know what you are supposed to say but also keep the context in mind.

You have to be prepared to talk about the following things:

  • Your education
  • Your skills and competencies
  • Skills include soft skills as well as hard skills
  • Work experience
  • What role did you have in your previous work experience
  • What drew you to that job, or/and the job you are interviewing for
  • Why did you leave your previous job
  • Any particularly special or motivating achievement of yours in your work experience, especially if you think it will add to the firm’s culture
  • Any additional qualifications

 

Relevance:

We cannot stress enough the need for spontaneity and not parroting anything.

You will have to keep the role in mind while talking about your skills and certifications.

What you say or at least what you say first should be relevant to the position you are applying for. It often happens that people are so busy recalling and in listing out each and every achievement that they forget about relevant achievements.

If a position requires you to have great computer literacy and you have a certificate in, say, Programming, you must mention it. The need to mention that is greater than the need to mention that you have certificate in, say, Calligraphy.

You must prepare a mental structure where you sift out and prioritise all the achievements and skills according to the role you are interviewing for.

The skills would measure differently on the ‘relevance meter’ as per the job role.

 

Time:

You nor the interviewer/hiring manager have all the time in the world. Your walk-through of the CV should be concise, clear, engaging and to the point.

You can ask whether they want a short version or a longer history. And then begin talking accordingly.

A short version has to be around 3-5 minutes. Not more than that, unless you are asked to elaborate more on something.

This is the reason why you need to have a basic (but flexible) script in mind. The words should flow out. This is why you must remember and be prepared beforehand.

It is not a bad idea to rehearse the outline before the interview. Practice will make you perfect.

Practice will help you time yourself, work on your enunciation, the chronology and the sorting out of relevance.

 

Does this not sound like writing a CV? That is the point.

A basic, obvious but nevertheless a good idea to structure your CV walk-through is to keep the structure of the written document in mind. You are indeed being asked to walk someone through your CV. It is in your hands to make that walk a pleasant and an engaging one, the kind that lands you the job!

 

 

Preparing the Perfect 30 Second Introduction

 

30 sec Intro

 

Imagine you have gone to a conference. There will be lots and lots of professionals, eager to do some networking. No one has the time to actually have a long discussion but everyone is willing to network, somehow.

Or just imagine you are someone looking for a career opportunity. You get on an elevator, and there walks in the CEO of a company you were going to apply at!

There’s a new client you need to network with, preferably for the long-term. There’s a call and you need to make them listen first, you need them to stay. You need to sell your brand. And fast, they have a list of companies waiting for tie-ups!

In situations like these, the thirty second intro comes to the rescue. It’s  also known as an elevator pitch.

 

First things first, what does it mean?

As the name suggests, it is a short, clear, concise introduction of your brand (personal or company, depending on the situation). While you might consider it as a verbal equivalent of your business card, it is supposed to be much more engaging.

It should have the brevity of an elevator ride: you should be able to give a basic but engaging introduction of your brand in the approximate time-span of an elevator ride.

You have to be prepared because you never know when opportunity knocks, right? It’s almost like a script you rehearse and follow. Almost. We will get to it soon.

 

Now, what should you include in the short introduction?

This will depend according to your purpose and audience. But the very basics include:

  • Who you are, that is, not just your name but also your clear job title.
  • Chief skills, competencies and chief audience.
  • What makes you unique.
  • An example that gives substance to your claim to be unique. But make sure you don’t go on telling a story. A general example is fine. We will get to the example soon.
  • Perhaps a tagline, a hook to sum it all up.

Even if you are going for an interview, or you want to write a summary for your LinkedIn, you can think of your intro along the lines of these questions, which are essentially variations of the basic outline just laid out above:

  • Who you are, and your current job title.
  • Where you have worked before. Remember, talk about it very briefly, only the highlights.
  • Your chief skills and competencies, your chief audience.
  • What makes you unique. Again, with examples of your accomplishments for substance.
  • What you are looking for and why.
  • Why you are currently in the market.

Remember, it should include all this information but not necessarily in this order. If you can think of a more engaging and fun (but still a coherent order), go for it.

 

What are some things you should keep in mind?

Now, why is it almost like a script?

Because you will have to prepare this beforehand, and perhaps even rehearse, so you know what to speak, when and to whom. Why ‘almost’? Because you are not going to parrot it. You will have to be mindful about your purpose, and the circumstances you find yourself in. It is not enough to stress the importance of changing the “script” according to who you are talking to. And most importantly, let the other person talk and let you ask questions.

You should be able to elaborate on a detail if you have been asked about it.

 

Now, an example! Construct something along these lines, which can work for your LinkedIn summary, your networking events, for interviews or maybe even unexpectedly bumping into someone. Remember, look at the context, assess what needs to be said and go for it!

A: I am A. I am currently a lawyer with the firm YXA. Let me know if you ever need my help in anything.

B: There are so many start-ups these days but new ventures take time to gain traction. Some people actually hope they don’t end up doing something illegal unintentionally! I see this a lot. That’s where I see the value of my job: helping people who want to set up their start-ups but aren’t sure in case of how to go about the legal processes and formalities.  I am B, a lawyer currently employed at the firm YXA. We deal with various arenas of law and legalities. Just recently I assisted a group of women who loved to bake cakes together set up a little bakery start-up of their own. If you have any of such requirements where the legalities need to be sorted out, I would be happy to assist!

A is just too plain. B gives the introduction, who is served, and also an example. There are enough details: not too many, which might confuse, and not too few, which might make one sound shady. There is a scope to ask more.

Once you know the structure in your mind, you will be able to create your own unique intros!

 

Remember, it’s almost a script. Keep the basic outline in mind, but don’t parrot it, and give the other person the time to respond. And don’t forget to hand them your visiting card while parting.

Keep it short, simple. No unnecessary jargon please! Show them what makes you different!

You Name It: Why Getting Names Right Is Important

Getting names right image

What is probably the first thing you would know about a person, be it a colleague, client or candidate?

What is it that defines a company?

What is it that leads to an establishment of personal rapport?

What is that sets a person apart from everyone else?

It’s the NAME!

Making blunders in people’s and company’s names is a very embarrassing error, and sometimes it can cost you business.

 

  • Getting International Matters Right:

When you are working with clients from all over the world, it is not rare to come across names you have never heard before. Or names which are not common in your country. Or names which mean something really different in your region, which might make you chuckle. It is necessary to have sensitivity in such matters.

Whatever be the reason, if you come across a name which you have not heard before, and have a doubt about its pronunciation, it is best to just ask.  Ask the person himself or herself, or ask Google.

Correct spelling is also something one should ask.

It is not uncommon to find emails addressed to the “wrong” people because of inattention to the exact spelling.

 

  • The Basics: 

It is necessary to get a name right because if not the first, it is one of the initial steps in ensuring a successful interpersonal interaction.

Clients and candidates alike, all people, feel valued when you remember their names, with their correct spellings and pronunciations. It conveys that you have been listening and paying attention to what they were saying.

Wouldn’t client-relations suffer if you didn’t even remember as basic a thing as a name?

 

  • Remember, Companies Have Names Too:

While it is one thing to make error in the name of a person, things can go wrong at a whole different level when one makes an error in the name of a company or firm/organisation.

It is always a good idea to double-check the name of the company that is being used in various documents and other paperwork. This can prevent transactional and other administrative goof-ups.

 

  • Tracking Changes:

While it is important to pay attention to the names and their correct spellings and pronunciations, it is equally important to be updated about the changes.

Updated about names?

Many companies begin with one name, and sometimes as their reach and scope evolve, so do their names.

Some companies have sister concerns with similar names but different businesses. It is a great idea to clarify such things. It is easy to be mistaken about the identity of companies if the logos, mottos and contact details are similar.

Many people also change their names (including middle names, surnames ) due to various reasons. It is necessary to have the documentation up to date in such cases to avoid administrative complications and frauds.

 

  • A Sign Of Respect:

A big reason to pay attention to names and making efforts to get them right is that it can be considered a very basic form of courtesy.

Repeated mispronunciations, blunders are not only annoying for the person who is at the receiving end but also very disrespectful.

In a professional setting, one is expected to apologise for and rectify unintentional errors. When this doesn’t happen despite repeated attempts at pointing out the mistake, it might come across as mockery.

What to do if you are the one with a “unique” name? Sadly the most common approach people take is to just tolerate the misnomer given.

But fortunately, there are other alternatives, and situation is changing, thankfully. Globalisation has desensitised everyone to a whole lot of hitherto unfamiliar names.

Moreover, the internet is a great tool. For the person who is having trouble with calling out that name, there are exact phonetic pronunciations just a Google search away for at least some names. For the person facing the mini-identity crisis of sorts, there’s the option to send a mail to the entire office clarifying before everyone gets accustomed to making the mistake.

Names are not just empty words, and it is necessary to understand why we should make an effort to get them right.