Author: AdminUhr

Going Beyond Paper: The Power of Actions

Policies, suggestions, advices work when actions speak louder than words.

What is that one thing that surpasses or at least is equivalent to all advice that great mentors might give?

What is the number one thing someone offers without actually knowing that they are offering?

What is the perfect gift one can receive which can only be received when we actually start noticing it?

Well, before we get to this answer, let us take two scenarios from the same company:

  • Ashwin had a great habit of reading and watching ‘productive’ content. Instead of doomscrolling through social media in her free time, he would often read up on a variety of books. Right from books by gurus of corporate leadership, to psychologists who had laid out the science of human behaviour, to classics that gave insights about the larger questions about life. Even if he did doomscroll, his algorithm was all about leadership, management and productive. He always had a fun story to tell about virtually any topic of conversation, always had something to say and always had an opinion to offer. But somehow, with all his words, he had been in the same position at the company for years. He was ambitious but it seemed something was lacking.

What was lacking? Well, Amit seemed to have filled that lack.

  • Amit, in the same company had been promoted to a leadership position. He had dreamt about this for years, and it was his competence and his desire to learn and understand that had contributed to his rise. Amit hadn’t had a life where he had the leisure of free time. He grew up in a household with many people and limited resources. While his father would work hard to make ends meet, his mother would manage the house, look after Amit, his two siblings and his ageing grandparents. But through the hardships, Amit had observed his mother manage it all with smart work and grace; he had observed his father’s persistence and his excellent work ethic. Moreover, as he himself got a job at a relatively new company earlier, he had observed his then boss Vidya manage the budding business and the employees with great skill. He had also observed how his all three ‘role-models’ continued to be open to learning. And he made sure he implemented these lessons in his work. This is where he differed from Ashwin. Actions, over words.

Now, the answer to our earlier questions.

The one thing that surpasses or is equivalent to the advices of mentors, the number one thing someone offers without knowing that they are offering, and the thing which we receive only when we start noticing is model or exemplary behaviour. In simple words, when we observe someone practicing what they preach, we learn more effectively. When we want to give a word of advice to someone, practicing what we preach is the best thing to ‘show’ that advice. If we want to learn, we simply need to observe. If we want to teach, we simply need to do. Actions do indeed speak louder than words.

Books, suggestions, words of inspiration can teach well. But actions can teach too and sometimes better than words. When an employee observes their boss embodying the qualities of hard work, good management, competence, the employee automatically learns to do just that. When a child observes their parents living up to the ideals they teach, the child automatically learns to follow those ideals themselves. A woman on the bus was reading, and so was her 7-year-old in the seat beside her. A stranger sitting nearby asked how did she manage to inculcate this habit in her child. The woman replied “Kids learn what they see their parents doing.” This is not just about parents and children.

And this also isn’t just about a boss-employee, or a mentor-intern dynamic. There are times when we want to suggest something but we are afraid we will be called ‘preachy’ in a negative way. On the other side of it, there are indeed times when too much advice or words of even well-intentioned suggestions can feel like we are being lectured.

Sometimes actions do where words may leave this gap. Think all the times when an environment slogan worked on us (or did not) and when we saw someone pick up the litter and throw it in the dustbin themselves. Of the times when someone gave us a suggestion and when we saw the same person using the suggestion themselves and doing a great job with it. Of the times when policy wasn’t just printed on a paper but was lived by. Chances are, the latter parts of all these instances worked better for most of us.

Actions are the one thing that can teach without many words. Just observe and we can learn. Just be the example you would want others to follow and there will be no need to give any advice.   

Want to Innovate? Forget the Template!

We often come up with the best ideas when we have no one to follow.

Organisations and individuals often look up to success stories. Success stories inspire us. They provide guidance and templates to follow for future. But what if we told you that some of these success stories might be stopping innovation?

What if we told you that sometimes the only success story that can lead to innovation and new ideas is when the success story didn’t follow a different success story? Read on!

  • Sneha runs a successful start-up. Years ago, when cloud kitchens were not all rage, she started her business of delivering home-baked cakes based on custom orders. Today, amidst all the cloud kitchens, her business remains as successful and has a loyal set of clients and customers.
  • Naveen opened a bookstore in his small town. It was the only bookstore in the town back then that sold second-hand textbooks for college students. The other bookstores mostly sold books for a national and international readership. Naveen’s family had wondered if he squandered his prospects and whether he would ever get recognition or dealerships. Years later even as other booksellers realised the needs of college students over the years, the bookstore Naveen opened remains the most trusted one. 
  • Shayan is a successful graphic designer working in a big firm. He is successful because no one in his family is a graphic designer. Yes- that played a major role, apart from his own skills and competence, of course.

In all the three scenarios above, one thing stands out.

It is the absence of a template to follow.

Think about it. When we have success stories and role models around us, we tend to follow them. The stories inspire us and lives of role models guide us.  When we know ‘tried and tested’ formulas to anything, we tend to rely just on them. Almost naturally, we become a follower instead of an innovator.

But when we have no fixed and tested route, when we have no one to look towards for guidance, something magical happens:

We think. We innovate. We find ways to make our seemingly ‘odd’ venture a success. We have the will and we find ways to implement that will. Our path is full of surprises instead of roadblocks of caution. Along the way, we become leaders.

Alongside the success stories, there are failure stories that are although spoken of in hushed tones are also spread far and wide. Things we should avoid. Well meaning friends and family have cautionary tales:

‘If you do this, that might happen. Look what happened to…’

‘If you are not careful, you will end up doing…’

‘Don’t you know if you do this, that horrible thing will happen..’

But when we are the first ones to do something, no one to look up to, no ‘knowledge’ of failure, we have nothing to scare us. No cautionary tale. No tried and tested trade tricks to rely on. No unwritten rules, because you are yet to write the rules!

Sometimes, organisations end up doing things the ‘way they have been done’ since years. The processes aren’t new. So, how can we expect for a new outcome?

What if organisations instead were to start certain things from the scratch? Maybe rethink the process innovatively, and build the process from scratch. New process. New outcome.

Of course, tried and tested paths, processes that don’t need fixing, and age-old wisdom isn’t something to abandon. Not at all! But the next time your organisation struggles innovating, or you wonder how you will manage to do that thing you want to do, or when someone makes you wonder how you will manage to become successful with no models to look up, no templates to refer to, no guidance to follow, remember that maybe you are the one who will make the rules, set a template and guide others in future. Maybe you are meant to be the innovator. Maybe it’s time for a new process for a new outcome.

Whether it’s thinking about a personal venture, or just our day-to-day operations in our office, sometimes, the lack of a template to follow, the lack of a known path already made might be a ticket to innovation.

Expect More from Yourself, But Don’t Underestimate Yourself

We often ignore what we are already contributing, while focusing on the ways we wanted to contribute but couldn’t. Read on.

Diya had been working at a designing firm for a couple of years now. While she had many years ahead of her to go still, she had been experienced enough to be considered as a mentor to the younger joinees. She was the perfect go-to person for them, when they felt intimidated by the older colleagues and out of synch with colleagues who were younger than them but had joined earlier. She was a great person to have on the team.

Diya was also a diligent employee in many ways: she always came to the office on time, had excellent skills required to do the job and had great work ethic.

But for Diya, these did not feel like great contributions. She felt she didn’t add much to the office, and felt herself replaceable. She thought anyone would be able to just work hard and fill her shoes. She felt she didn’t add anything to her company in general.

With these gloomy thoughts, she was sitting with a gloomy face in the lunchroom one day. That day, through a happy coincidence, her senior Swati walked in and saw a sad looking Diya. As she sat down with her and asked what the reason was for her dull mood, Diya told Swati bit by bit about feeling she doesn’t contribute much to the company in general.

When asked the reason for feeling this way, Diya said,

‘I have seen other colleagues take ideas to the boss. Every week someone walks into boss’s cabin and gives them ideas. I only give ideas when a client gives us the brief. Every week, I see juniors brainstorming something together and I admire them but also wonder why I couldn’t come up with that. Every week I look at a senior and see their portfolio, and I wonder if I will ever reach where they are…I am just so boring and replaceable.’

While Swati understood Diya’s frustration and her tendency to compare, she was also astounded by how Diya was underestimating her own self this way. Swati then told her something, which helped Diya and can very well help us as well. Because, let’s face it, whatever profession we are in, we may have felt like Diya many times.

So, what did Swati tell Diya? The advice, by the way, is a real advice by writer Shane Parrish: In focusing in on all the ways you want to grow and contribute, do not lose focus on things you are actually contributing and doing well.

It’s good to be self-aware and find opportunities to grow and learn. It’s good to try to understand where we are lacking, so we may focus on how to grow in that aspect. But in that process, we shouldn’t forget:

  • Expectations Vs Reality:

Our expectations are so fixed at times, like Diya, that we forget the ways in which we are contributing in reality. Diya wanted to bring more ideas to the table, she wanted to make an impressive portfolio for herself. But she forgot to look at the way she was already contributing, such as being a hard worker, a dependable person willing to spend time to understand the client’s requirements properly, a great team-player, a wonderful person to act as a bridge between the different age-groups in her office and so on. This brings us to the next point.

  • Blind to our Own Strengths:

We may also be blind to our own strengths and contributions because of our expectations from ourselves. We often contribute in other ways which we may not necessarily be aware about. We may want to learn how to network better but we may already be a great person to handle logistics. We may want to learn one skill better, but there might be other skills we are great at but since we don’t ‘want’ those, so we are blind to those. How unfair to ourselves!

While focusing on a way to fill the lack, we shouldn’t lose sight of the abundance we bring in other ways. It’s good to expect highly from yourself, but sometimes the reality of how you are is in itself great too!

Father’s Day: The Ground for the Sunshine

We celebrated Father’s Day recently. Some thoughts on foundation, ideas, leadership and risks. While the mother provides her warmth like sun-shine, the father does it differently.

Father’s Day just went by. We must have seen posts, received and sent messages and celebrated in our own little ways.

Fathers or father figures often are seen as providers and rarely as nurturers. It is often considered the mother’s ‘job’ to nurture and care, while the father is sadly placed outside of that invisible circle. But the truth is fathers also provide nurturing and care but in different ways. In fact, the paternal way of showing care can be transferred into many a lesson about leadership, calculated risk-taking and implementation of ideas.

Keeping Calm, to Keep the Spirits Up:

Often times, it is said that men struggle with expressing their emotions. There might be some truth to this: it is important to display your vulnerable side and being in touch with your feelings is the first step in managing them. However, it is also important to at times keep up the self-control and display calm. Not to suppress your feelings but to keep a strong team morale. When crisis hits, fathers provide a sense of protection, not just through their actions but also by their way of being.

Think about the times when one team-member panicked and the entire team, as if through a domino effect, started panicking. Think about the times, on the other hand, when through a calm and composed problem-solving, solution-oriented approach, the entire team found a way to power through the problem.

Love, through Simple Actions:

It seems a common experience of many: mothers are great at showering us with affectionate words and actions both- the warmth is there to feel immediately, no questions asked. How do fathers show affection? Well, it is more through small acts of love. Mention you like oranges to your father once, and you may have a bowl of oranges lying on the table the next day. For fathers, showing care is through the quiet resourcefulness of having the phone-numbers of important people, right from a mechanic, to a computer engineer in their phone book, ready for everyone’s use at an instant. 

In our management with clients and colleagues, it is worth noting that it is only through small cumulative actions and quiet resourcefulness at the end of the day that determine how successful an agenda, idea or plan has been. Elaborate plans, post-it notes, vision boards, agendas might be set, but it is the persistent implementation, working on it with our heads down that will determine whether it gets actually done or not. It is the quiet resourcefulness of knowing who to contact when, when all the elaborate networking will actually provide fruition.

Fun and risk, at the right time:

Look at a father during holidays, when he isn’t away at his office, and you will see him giving his kids the times of their lives. Whether it’s through big and small travels, or through playing cricket with them, fun with fathers has its own separate joy. In fact, mothers also feel safer through his presence, and when ordinarily she may have restricted the child from doing something, she lets them have fun, since she knows the father will manage everything.

In our dealing with matters of work, it is crucial to add that ‘fun’ element of calculated risk. The one little step we take that may or may not be a part of the original plan but something we felt we should do. That one client we feel we should take a chance on asking once again even when ‘logic’ says something else. That one call we feel scared to make but do it anyway. That one plan we have been waiting to go forward with when the ‘right’ time comes.

Mothers and fathers complement each other. It is almost impossible to talk about one without mentioning the other. One nurtures by providing warmth that radiates in all directions, impossible to miss, and the other provides a quiet ground to grow on, stable foundations, with deep roots. Mother and father, like the sun and the earth.