A gesture that has a personal touch, for a professional feat goes a long way in boosting levels of motivation, confidence, and work-satisfaction in the employee. Acknowledging and being grateful for any such gesture, and articulating it to the person who gave the “reward” strengthens the professional bond.
How would you like receiving a huge cake on your wedding anniversary from a prestigious client?
Pretty overwhelming, joyful, valued, surprised?
This is probably one of the best feedback someone might receive for their professionalism.
It is time for another recruitment story giving lessons, both personal and professional.
This team leader got a call from a lady in Singapore, who had found out about United HR through a reference.
The lady from Singapore eventually became a regular client.
And the team leader helped her get a lot of candidates for several management and directorial positions. The lady from Singapore phoned the team leader regularly to express her happiness whenever someone got recruited. The team leader too, always answered the calls warmly, and made sure the quality of work was maintained.
Now one day, the team leader received another such call from this lady.
It happened to be the team leader’s thirtieth wedding anniversary. As the client lady from Singapore expressed her happiness about the latest recruitment, the team leader thanked her for giving such a happy news on a day like that. More pleasant words were exchanged and the call was over.
The team leader got another phone call from a different person asking for her home address, and assuming it was for a professional reason, gave it.
Fast forward to when she was at home. The doorbell rang, and lo and behold, there was a cake delivered to her from the client lady in Singapore, for her “ wedding anniversary”! That person asking for the team leader’s address was calling from Hyderabad (he was a successfully placed candidate), and was directed by the lady from Singapore to do so. He had selected a huge cake with wonderful icing.
This client lady had also emailed praising the landmark number of thirty years.
The team leader had received felicitations from distant places! Both, the client and the candidate had gone an extra mile.
One talks about the sweet returns of a great job. But rarely one thinks of receiving such a literal sweet return!
Efficiency, and consistency are two factors that contributed to establishing a sense of reliability.
This reliability goes a long way in retaining clients and maintaining client-relations.
It is hard to imagine something similar happening if the team leader wasn’t consistently delivering results. She clearly didn’t stop making efforts after just one successful assignment. What’s more, there was always cordial, warm communication taking place. This goes a long way in making sure the client feels valued.
The personal touch in a gesture is truly a marker of the client-satisfaction.
And sure enough, in this case ,professional excellence leads to a figurative cake and the sweet taste of job satisfaction, which are way beyond the monetary rewards.
Kudos to Mrs. Ansuya Satish, who is the team leader in the story and we thank her for sharing pearls of wisdom, and take things to learn from her.
She has been one of the Great Pillars, on whom the Glorious History of United HR rests.
