Tag: work culture

Don’t give up just yet!

If you grew up in a world that didn’t have computers and much modern technology all the time, you probably found many different ways to pass time. One of those would be solving a Rubik’s cube. Solving a Rubik’s Cube can be frustrating, before it gets rewarding. It can test your patience before it can give you a reason to rejoice.

A similar thing can happen beyond a simple game of Rubik’s cube. Things can get worse before they get better. We are often very close to giving up on something and then suddenly, just as we loosen the grip, it all falls into place. Before giving up on anything, it might do us good to keep this in mind: we might be very close to a breakthrough without realising it, even though nothing seems to be working in our favour in that moment.

In addition to the situations when we have been persistently trying hard at something for some time, things can also feel like they are going worse before they get better in scenarios such as changes in operations, management, strategies, and anything new that is implemented. We might feel like the change is not working so far, and hence it must be time to give up on the change and call it a failure.

What can we do to ensure we don’t give up too early?

Be okay with the discomfort of the process: Many of us give up on projects and things when we encounter the discomfort or perception of failure. We might see no results as we pitch in to that client day after day, or we see no results as we continue on a new project, and that absence of an external cue of success can be uncomfortable. The lesson here is to remember that process takes time. We might not realise it, but that client might get impressed by our persistence, and finally agree to our request. Or it takes one tiny breakthrough, built upon the foundations of our earlier hard work on a project, to turn things around. The key is to embrace the discomfort that comes with the process of doing something and not seeing immediate results.

Embrace the journey: It is often an overwhelming focus on the end result that makes us impatient and oversensitive to setbacks. Solving a Rubik’s cube might not be as frustrating if we actually focus on solving it, instead of thinking what a great achievement it would be if we solved it. Embracing the chaos that comes with starting anything new will make us more prepared to deal with the chaos, instead of focusing on negative thinking patterns such as ‘I should never have started this/we should never have decided to introduce this xyz strategy’. Taking it one step at a time, learning from each step, and being curious where our next step takes us and teaches us would be a better mindset to have than being in a rush to get to the end of the task.

Whether ongoing or new tasks or ideas, things might get worse before they get better, because it is after all a process. Processes are rarely smooth, and processes are often rollercoasters with their thrills, drops and highs, disappointments, lessons and tiny achievements before we can end up on the finish line, and look back at the wonderful journey we have had. Don’t give up just yet!

What is Job Crafting?

Job crafting helps one find little ways to make their job more interesting.

Job crafting is the latest buzzword doing the rounds all over our social media and LinkedIn feeds.

The thing with buzzwords and jargon is that often what they ask of us is unrealistic. At best, they are at times irrelevant and just add to the noise around us.

What exactly is job crafting and is it something that is realistic, doable and achievable without sounding outrageous and demanding by a normal employee?

Let us quickly look into it. Job crafting involves seeing the job description as a work in progress, and finding ways to make it more aligned with one’s goals, strengths and values. It is a bottom-up approach.

However, that does not mean employees should be reshaping the jobs such that they don’t have to do what they don’t like. It is not about throwing responsibilities away or Quiet Quitting. As suggested in our earlier article about Quiet Thriving, job crafting is a lot about shifting perspectives. Job crafting is about finding ways to do more of what makes your job more enjoyable.

In our earlier article about Quiet Thriving, we mentioned how a shift in perspective can help us see our jobs in a new light. That too is a kind of job crafting, at the cognitive level. Finding a new sense of purpose in our jobs is also a kind of job crafting. Let us take a look at a few aspects about job crafting in a little more detail.

Task crafting:

There are some tasks which we genuinely find interesting and motivating. Finding the tasks you enjoy and crafting your role to do more of those is what task crafting is all about. This could involve talking to your manager, and asking them to assign you more responsibilities that you enjoy. It can also be about finding new challenges and avenues to learn, and hence can also involve asking your manager to assign you a different than usual role in group projects.

This little tweaking can go a long way in helping one see their work in a new light, helping to break the monotony and finding healthy ways to channelise the need to be challenged and combat the boredom that may have set in over time. For example, you may come to realise that you love interacting with new people. Communicating that with your manager might mean that you get more responsibilities that involve interacting with new people, such as mentoring new recruits, meeting delegates from other companies and so on. This is all about gaining a fresh sense of enthusiasm about your job.

Speaking of a fresh sense of enthusiasm, social support at workplace can go a long way in enabling us to keep our motivation levels in check. Read on.

Relationship crafting:

People, aka, colleagues are an important part of most jobs. Relationship crafting is about consciously trying to better your relations with your colleagues. While many of us do enjoy simply coming to work and doing our job, without needing to interact with people much, some basic cordial rapport building is important.

Relationship crafting, that is, trying to build some rapport with the colleagues enables one to find some social support when the work itself might get challenging. A good rapport with colleagues ensures some community and network building at work. It also can get us going through good and bad times. While your job description may or may not really mention the need to work interdepartmentally, establishing a good rapport with people from the other departments would add an ease of functioning, access to more perspectives and even more learning opportunities. 

Amidst the ever-evolving job market, and the demands it brings, job crafting enables employees to ensure their job remains relevant, purposeful, and up to date, with never-ending learning. What’s more, it enables employers to have motivated employees.

Key to Collaborating Effectively

Collaboration at work in various degrees is always present. A company or organisation works because we have multiple people contributing their varying set of skills and competencies, experience levels and ideas, and thus collaborating in a subtle, unnoticed way. Within and between the organisations too, there are opportunities to consciously collaborate on projects, meetings and objectives.

Collaboration is everywhere, team-work is everywhere, and yet sometimes we end up feeling overwhelmed or unnecessarily called out. Departments might feel the workload is lopsided, that some departments have it easy. At the group level too, individuals might feel some of them are doing more work than the others. On the other hand, some might not even understand the need to collaborate in the first place.

The question then arises- how to collaborate effectively? Let us have a look around the question, and what pointers can be kept in mind.

Collaborate to Build Capacity:

Collaboration is about complementing the limitations of one side and using the strengths of the other to balance things out. Hence, it involves some form of helping, uplifting, which can be a huge motivation for people. Moreover, some people just go the extra mile because that is just how they function- they like to take on responsibilities head on.

 On its downside, this motivation can also lead one to overwork and micromanage actions of others, leading to feeling like ‘I am doing all the work here’.  At some point, a few people carrying the lopsided wagon are going to undergo some form of burnout.

To avoid such a situation, it’s a good idea to remember that collaboration is about building capacity of everyone. As an article by Harvard Business Review points out:

‘Helping is the quintessential constructive act, and it gives us a sense of purpose, fulfils a deep need to be useful, and bolsters our identity. But if you jump in too quickly or too often or in ways that solve others’ problems without building capability, you inevitably become the path of least resistance for too many requests.

….. Don’t solve peoples’ problems directly when you do jump in. Instead, connect them to the right people, point them to the information or resources they need, or coach them on how best to solve the problem. ‘

It is about showing the direction, perhaps delegating but ultimately walking together.

But then there is the opposite end of this spectrum.

Not Everyone Might be Very Enthusiastic to Collaborate:

There are individuals who are willing to take on collaborative projects, ready to interact with people across the world, literally and figuratively. And then there are the ones who might see the collaboration as an attack on their skills and competencies. The underlying feeling might be ‘Do they think we are not capable enough to do this on our own?’

This might especially be the problem with people who are experts or super-specialists. Seniors might feel attacked and juniors might feel underconfident about their abilities. Some others might just feel like the collaboration is ‘an imposition on their time’ and ‘extra workload’ as an article by Mindtools puts it. This is especially true for people who like to work more independently.

To avoid, this, it is important to first, to be clear about the purpose of collaboration and second, to let the collaborators know what’s in it for them.

As the articles goes on to point out, a strong, shared purpose can work wonders in this attitude. And letting people know how this collaboration would help them, for example, something as simple and straightforward as a bonus, more recognition, a chance to develop and learn new skill(s), career progression, can work as a great motivation for a good attitude towards the idea of collaboration.

The More the Merrier? Not Always:

A very basic and obvious sounding pointer to keep in mind: the key to collaborating effectively is not simply to involve a greater number of people but to involve the right people.  An analogy of a team-sport like football can work here: when the team is not playing well, more players are not added. Instead, some players are substituted for new players who might be feeling less tired, or who might have the specific set of skills needed to win the particular game.

Moreover, the ‘substitution’ is not seen as a lack of skill of the player who is replaced- their skills might be used better in a different game. The ‘substitution’ is not simply a replacement per se– it is rather letting the one who has the relevant skills for that context take the lead. The substituted player still has a place in the team.

Similarly, when a task or a project doesn’t seem to be working out too well, the key might be to recheck the kind of skills and competencies that are needed for the task, and ‘substitute’ the team members accordingly.

At an organisational level, this ‘substitution’ can simply be seen as letting one department take the lead on the particular project, rather than replacing anyone or anything entirely. It’s a win-win situation. Again, taking on the lead doesn’t mean that there is no delegation or no walking together towards the common goal- the team remains intact.

It is widely being accepted that in the contemporary world of work, it is collaboration and not competition that is key to thriving, as we have talked about in one of our earlier articles. And to collaborate effectively, a shared sense of purpose, and a willingness ‘to learn and let others learn’ are some pointers to keep in mind. 

Obvious Insights for Better Productivity

In our earlier article we talked about the power of the ideas that sound obvious. In a culture where innovative, out of the box thinking is encouraged to the extent of ignoring the basics, the simple, effortless obvious ideas are often the ones which actually push discussions and brainstorming sessions further. Building up on it and continuing on this line of thinking about the obvious, we dug up two other insights, backed by research of course, which remind us about the power of obvious and seemingly counterintuitive ideas.

Such ideas seem like they might not work well, and might hinder productivity and motivation. But ‘countering the intuitive’, sometimes, these are the kind of ideas that might give the necessary push needed to get things done.

So, let us take a look at them quickly!

Complaining can (sometimes) be Productive:

As suggested in one of our earlier articles, suppressing negative emotions can actually lead one to be demotivated and unproductive. Picking on it and narrowing it down further, complaining can actually lead one to think in the right direction.

Generally, the work culture doesn’t encourage complaining. Whenever we find ourselves complaining, we tend to catch our thoughts and remind ourselves to be grateful about all the other possibilities. Research by Harvard Business Review, and as quoted by an article by Growth Partners Consulting suggests how teams which engage in complaining once in a while actually perform better. They often engage in complaining, or as the article puts it ‘visiting Pity City’ and that actually helps them because of,

‘…the safety they feel with each other and how these behaviours build relatedness within the team, an important psychological need for motivation.’

Sometimes, you just need to get the complaints out of the way, out of system to move on to finding solutions, instead of letting those thoughts become unwanted pieces of furniture in your mind. Venting a little might let the others who might be feeling similarly know that they aren’t alone, enhancing the sense of relatedness, teamwork and team-chemistry.

So obvious when we think about it, but that is the thing with these ideas- they hide in plain sight. Just like the next one.

Working Endlessly Doesn’t (Necessarily) Lead to Getting More Work Done:

It is almost as if we take pride in ourselves when we think we have been working endlessly. We clock in the number of hours and we feel the kick of being productive. Some of us even blame others for not working hard enough when they don’t get the desired results, and hard work equals to long hours, right? Long hours equal to getting more work done, right? Well, not always.

Research by Human Performance Institute shows that taking frequent breaks- not working endlessly for long hours- can lead to more productivity. In fact, they have also named the phenomenon; they call it ‘oscillation’, the time we spend strategically to recover from stress. Oscillation is done to ‘shift between energy expenditure (stress) and restoring energy (recovery).’ The article cited above tells us further,

‘It sounds elementary but the research is undeniable. Taking short, intermitted breaks throughout the day enables our body and mind to recover from this energy expenditure. As a result, we make better decisions, think more critically, and prioritize effectively. We are more productive when we take breaks.’

Be it the Pomodoro technique which tells us to work with intense focus for 25 minutes, and then take a break, or the 80/20 rule, which says how 80 percent of output can come from only 20 percent of causes, suggesting that we work smarter and not harder, there are multiple examples of models which show that oscillating between periods of intense focus and refreshing breaks can work better instead of toiling endlessly.

Be it the surprising power of the obvious, or the quiet sense of relatedness that complaining leads to, or the underrated activity of taking rest, the seemingly counterintuitive insights are often the ones that can lead to more motivation, productivity and work satisfaction, countering the notions that entrench the contemporary work culture.

Too Obvious…Obviously !

There are articles all over the internet telling us all about out-of-the-box thinking. We are encouraged to brainstorm innovative and ground-breaking solutions; we are encouraged to think differently. We are told to move beyond the obvious and find ways to come up with fresh insights.

But somewhere, we forget about the surprising power of stating the obvious.

Stating what is seemingly obvious. To us.

The Deceptively Simple:

Let us delve further into this. What is it about brainstorming that makes us hold back on our ideas? Often, we underestimate the value of seemingly simple solutions. Additionally, we just assume everyone thinks the same way as we do.

An article by Teresa Colon on Medium tells us about some seemingly obvious solutions which no one voiced. The writer goes on,

‘One good example is the time my company was assembling a customer summit. We had channel partners who wanted to attend (for those unfamiliar, those are essentially resellers) and we were nervous about getting enough customers to sign up. It was critical for the defined success of the summit that it was customer-heavy and -focused.

What’s the obvious answer here?

Obviously, it seemed to me, the partner who has the most customers in attendance gets to go. It incents the partners to encourage their customers to sign up and gives them a stake in the success of the event. It seemed so obvious to me that I didn’t bother even speaking it aloud. I assumed that someone else was already working on that angle.

It wasn’t until thirty minutes into the conversation, when we were still brainstorming ideas for signing up customers, that I verbalized what I thought was obvious.

I got blank stares all around before the “ahas” showed up on their faces. Apparently, what was obvious to me wasn’t obvious to them.’

Or maybe, it was obvious to everyone but no one thought it was an insight valuable enough, innovative enough, ground-breaking enough to be spoken out loud. Everyone might have been wondering about the sheer simplicity of the idea, the sheer obviousness of it. And who wants to hear the obvious, they all must have wondered.

Turns out, that obvious, deceptively simple insight was what pushed the discussion forward.

The Ridiculousness of the Obvious:

As mentioned earlier, in a culture that stresses the need to innovate and break rules all the time, the obvious sounding solutions actually become the need of the hour. Some ideas seem so obvious that no one thinks worth voicing them, and as a result, the one who does voice them becomes an innovator! It is almost a comical situation where one takes a detour because they think the main road would be jampacked, only to realise everyone thought the main road would be jampacked and thus everyone ended up taking the detour, creating a traffic-jam there. The one who took the main road found no traffic.  

Moreover, most of us are stressed out, and often overburdened and it might take a nudge for us to see the obvious.

Organisational Psychologist Adam Grant gives us more nuances to think about in an article:

‘A few years ago, the people analytics experts at Google stunned me with one of their recommendations to managers. They had been studying how to onboard new hires effectively. After running surveys and experiments, they came back with a list of tips. Here’s the one that jumped out at me:

Meet your new hires on their first day.

People analytics has transformed HR and talent management into a data-driven field. Since Google was a pioneer in the field, I was expecting an aha moment. Instead, I got a duh-ha moment — a sudden flash of the blindingly obvious.’

Grant goes on to wonder how as an Organisational Psychologist his work has been to present ‘the counterintuitive’, ‘the unexpected’, ‘the overlooked’. But then he goes on to say how,

‘…Google’s analytics team had done the exact opposite of all that: They had confirmed the most banal of my expectations. I felt like I was hearing from Pelé that the key to becoming a great soccer player is wearing shoes. Who needs to be told to meet their new hires on their first day? What kind of manager wouldn’t do that?

A busy one, it turns out.

A manager who is so preoccupied with their work and burdened with so much responsibility that a simple idea like this just doesn’t register or strike. We are a busy species and sometimes, we forget the value of simple actions. It takes a sudden realisation to see how simple and uncomplicated a situation can be.

The sudden realisation of the value in taking the main road when everyone is busy taking the detour.

The value of obvious ideas is thus often overlooked because of the widespread culture of pushing innovation a bit too much. We often underestimate our own ideas and thinking, assuming it might be obvious to everyone, only to realise much later that not everyone thinks the same way as we do. Effortless, obvious, simple solutions are what’s needed amidst a culture that can become monotonous, tiring and one that stretches us in all directions with countless commitments.