Tag: HR

Tools that Actually Matter

In a time when external excess and internal emptiness co-exist, a reminder about the ‘tools’ that matter.

image to show the importance of skill vs fancy tools

Sam had called a plumber for a leaking pipe in his kitchen. Soon, a middle-aged man with a faded tool-kit walked in, calmly but purposefully.

As he started working, Sam noticed certain things that made him question this man’s qualifications as a plumber. A wrench with a cracked handle. A saw that had half its part missing. But Sam also noticed something else that left him puzzled- despite these broken tools, the plumber appeared unbothered. In fact, he was doing the work with his characteristic calm and, rather skilfully.

Ten minutes ago, Sam was almost convinced that he had called the wrong man for the job, but soon enough, Sam had to also change his mind. Although he remained puzzled.

The plumber had identified the issue correctly, worked with these seemingly broken tools. The leak was gone and the tap looked as good as new. Impressed and grateful, Sam decided to give the plumber extra money.

The plumber shook his head and refused, further adding to Sam’s puzzlement. ‘Who refuses extra money in this day and age?’

The plumber responded, ‘Every job has a fixed worth. If I take extra money today, I will expect the same or even more tomorrow. When that doesn’t come, I will be disappointed. I prefer to be content with what I have.’

Now Sam’s puzzlement was mixed with admiration and pity. ‘At least buy yourself a new set of tools with this extra money. It will make your life easier.’

The plumber again responded in the negative, saying ‘The tools work perfectly well even though they might be slightly broken or rusted or old. Just like us old people!’ He let out a warm chuckle, which Sam couldn’t help but mirror.

The plumber went on, ‘When you write with a pen, it doesn’t matter if it is a simple pen or an expensive one. If you know how to write, any pen will do. And if you don’t know how to write, no expensive pen in the world will be of any help. The skill lies in the hand, not in the tool.’

The words sank deep. As Sam stared, at the resolute but content face of the plumber, the initial puzzlement and pity were gone, and only admiration was left.

Contemporary times make us race for comfort and wealth. We do what gets us these ‘rewards.’ Everything in excess, nothing being enough. We work long hours for jobs which never really satisfy us. We have bank accounts full of money but we do not feel wealthy or even worthy. We have all the tools- shiny and expensive- yet our outputs always seem to lack that unnameable something. That is probably because we seem to have forgotten the value of the real tools- the tools called:

  • Honesty
  • Hard work
  • Gratitude
  • Contentment

With these intact, even ‘broken tools’ can create miracles and become worthy. Beyond fancy jobs and degrees, it is the work ethic. The work ethic that values honesty and hard work, an attitude that finds gratitude- these ultimately show us what’s worthy. Swanky offices with swankier technology to work with and the swankiest certificates are good but honesty, hard work, gratitude, contentment are the ultimate technology and the ultimate certificates: these are the ‘tools’ that ultimately matter.

Handling the Post-Festival Blues

With a lull in the long stretch of festivities and having to return to the ‘normal’ work routine, are you also experiencing post-festival blues?

As the long Festive spell from August to October, sees a Break, before we enter into Christmas and New Year Festivities, we have a little Lull.

Lull in the festive energies, lull in the mini- and big- office parties. The Navratri and Diwali decorations are slowly being put aside now, and the office suddenly seems too…normal.

Getting back in the groove after a stretch of festivities can be difficult. There is a lingering feeling of wanting a longer break. If you had no break, you at least wish that the office space would suddenly not go back to being so quiet again. We have cases of the ‘post-festival blues’!

Let us have a look at some ways in which we can use our ‘post-festival blues’ to our advantage:

Enjoy the Routine: Breaks often mean our daily routine goes out of the window- slow mornings, long lunches, no deadlines and evenings spent with no plans for the next day. Going back to routine work after a long stretch of festivities can be tiresome. It may need a lot of motivation….at first.

The beauty of routine is that once you actually get back to it, you discover a lost ‘rhythm’. Sometimes, we actually need things to be structured to have a productive day. That daily commute where you gather your thoughts for the day ahead. Or the positive kind of pressure you put on yourself to meet that deadline. Or the ‘eustress’ or the good kind of stress that propels you to innovate and work hard. All this and all other kind of ‘hard work’ helps us to rediscover the rhythm we may have lost during the festive stretches.

Enjoy the Quiet: The sound of the gentle murmurs, the shuffling of papers, the beeps of machines and the tapping of keyboards- the ‘quiet’ office is often considered one of the best environments to work in. After the din of celebrations, a calm, quiet environment in the office means better focus and better productivity. Now is the best time to use this to the best of our advantage after a refreshing break.

But wait, the festivities are not over yet…

If you are someone who just cannot get over the post-festival blues, well, Christmas is not far away! There are more celebrations, breaks in the routine to look forward to. We can also remember that the ‘diya’ within can always remain lit up- it doesn’t have to end with Diwali. So, light up the office space with your bright presence! We can still wish everyone well even without any festival around. We can bask in the abundance of our life through gratitude. We can keep our work area decorated with small reminders of our loved ones. The gifts of kindness and empathy never go out of season. And there is no wrong time to celebrate hard work.

So, are you ready to turn the festival blues into the joyous lights of the productive routine?

Comparison: Not Always a Thief of Joy

image to show good comparison

Ayaan was at a mental space where a lot of us may have been from time to time:

He was having a good day at office. He had been happy with how a team meeting had gone by, and how the next set of objectives was looking like. That good day though was soon engulfed by a gloom. Why? In one of the objectives listed out, he was supposed to have his general manager get in touch with the general manager of one of the client companies he was working with. Who was the general manager of this client company? His own classmate!

He and this classmate had started out together. They had studied from the same university, and had the same certifications. So how was it that the classmate had reached a higher post before him? How was it that Ayaan reported to a general manager, and this classmate himself had become the general manager?

Ayaan was wracking his brain, deep into comparison: ‘How did this classmate’s career progressed more than mine even though we started out at the same time?’ ‘How much does he earn, I wonder?’ ‘Why did he get this opportunity, and how come I did not? How unlucky for me!’ ‘What if I had done that one other course instead of…?’ and so on.

All kinds hows and whys and what ifs were playing in Ayaan’s mind.

They say comparison is the thief of joy.

But is it so that we should never undertake any kind of comparison? After all, sometimes, it is the pressure to excel that motivates us to work harder. It is not a good idea to always be in a bubble, too comfortable in one’s life- that can lead to a lack of growth and wasted potential. Some comparison, some challenge, some striving for getting better is needed.

As James Clear, writer of the book ‘Atomic Habit’ says, comparison of the wrong things is the thief of joy. If one compares the wrong things, it can make one miserable. But if one compares the right things, and actually embraces the challenge to ‘win’ in the comparison at some point, it can lead to growth and improvement.

Ayaan is miserable because he compared the big things, the ‘wrong’ things like career trajectory, income, opportunities got and luck found.

What he can do instead is compare the little things. Little things such as: ‘What would be the classmate’s networking style that led him to this opportunity?’ ‘How does the classmate maintain his composure in such a high-pressure job?’ ‘What does his classmate do when it comes to task and time management?’ ‘What sort of strategies does he use which I can learn from?’

And so on.

Comparing the little things, the right things means comparing the concrete things. Things one can actually understand and learn from. Things which one can actually implement, and hone based on one’s own requirements and needs. Things which we can take under our control. Things which are not governed by luck and one’s life situation.

So yes, comparison of the wrong things is the thief of joy. Comparison of the right things can be fuel for our growth.

Do you Matter at your Workplace?

Feeling like one matters at work can help in stress-reduction, employee-retention and opportunities for growth.

Priyam has been working at his company for two years now. He is in-charge of the sanitation and cleanliness management staff at his office. Although he works in a corporate office, his is not your typical high-profile corporate job one would associate with power and prestige. The income is decent- not too high as compared to certain jobs. But he is happy at his job, and he likes going to work.

Prita has been working at a different company for two years now. She is in-charge of the marketing department at the company. A high-profile, high-power, high-earning job. Since she is in-charge, she often gets to delegate work, which also reduces her stress- and work- load by quite a lot. But she is not happy at her job, and she does not like going to work.

What is it that makes a difference to these two employees? Objectively, on paper, Prita should be the happier person. After all, she earns more, is on a more prestigious position conventionally speaking, and definitely is supposed to have more clout at the workplace. But why is it that the opposite is the case?

The answer is simple but profound- Priyam feels like he matters at work. Prita doesn’t feel like she matters at work.

Priyam’s company makes him feel that he matters at work. His job is not that high-stakes and high-profile- hid company won’t lose millions if she falters. But he nevertheless matters, and is made to feel that he matters. His boss Shweta routinely appreciates his work. She thanks him for the work he does at the company. He and his work are treated with respect. He gets opportunities- in fact, Priyam started out as a simple cleaning staff member, and eventually, rose to become the head of that department. His work might not be conventionally ‘high-profile’ but everyone in the company understands and respects the effort that goes behind keeping the office space clean, organised. Right from the handwashes in the bathroom, to the plates and cutlery in the kitchen, everything is in perfect order thanks to Pushpam and his team.

And everyone, especially Shweta understands this value that Priyam generates. More importantly, Shweta communicates this to Priyam. Priyam and his work matter. Priyam feels this way, and that makes him happy at his job.

Prita on the other hand feels like she doesn’t matter at her job. Her boss Anil, although appreciates Prita’s work and her team-management skills, he doesn’t communicate that. No matter how much of a success a project by Prita garners, she almost never gets a ‘good job’. It has been long since Prita has received any acknowledgement to her contributions to the company. A certificate perhaps, a token of appreciation, but that is it. Regular words and regular actions do not make Prita feel like she matters at work or what she does is appreciated. Since Anil is uncommunicative, Prita’s other colleagues reflect the same mindset- if the boss herself doesn’t say anything nice, they also don’t feel the need to appreciate Prita.

Prita wonders if she is doing something wrong, and if the certificates and tokens are just formalities. Her confidence levels have come down over the years at the company, despite being the head of a department herself. Prita feels this way, and that makes her unhappy at her job.

It is a simple matter of feeling like one matters at work.

As people working among a collective of professionals, whether we are employers, or colleagues, according to research by Psychology Today, making our employees or fellow co-workers feel mattered at work can contribute to their general well-being, job satisfaction, and lower chances of burnout, stress and anxiety. It can lead to one being happier in leadership positions. Moreover, it can also lead to higher employee retention.

So, what can we do to make our employees and/or co-workers feel like they matter at work? Simple things, such as:

  • Thanking people for their work. Acknowledge their efforts. Not just through tokens and certificates, but say it through your words and actions. Even simple recognition can go a long way.
  • Let people know you have belief in their capabilities. If you are at a mentorship position, you can also provide them opportunities to grow so that they realise that you genuinely care about them, and haven’t just hired them for convenience.
  • When you observe something remarkable about people, don’t simply keep it to yourself- make it known that you see what they are doing. If you are the boss, this acknowledgement will hold even more weight.
  • If you aren’t the boss, you can still tell someone how you appreciate their work, and if you have opportunity, you can bring it up in front of everyone, or at least communicate that to your boss.

At the core lies the fact that people who do the hard work should know that you see them.

Psychology and age-old wisdom say that, often the key to living a fulfilled life is not happiness. It is meaning. And the first step to finding meaning at work, is to feel that what we do matters. That what we do is a meaningful contribution to the fabric of our profession. When we find this meaning by feeling like the work we do matter, happiness soon enough, follows.

Don’t Forget to Enjoy the Game While Scoring Goals!

image of a goal and a clock representing living in the moment while setting goals

What is common between someone waiting for their promotion and a grumpy toddler in the car asking every five minutes ‘are we there yet’?

They both keep waiting for a destination, and they ignore the wonderful present.

We have all been there. We wait for the perfect moment, the perfect reward to find happiness and purpose. Once xyz happens, I will be/do abc. We can use this template for any number of instances:

  • Once I get that promotion, I will be happy.
  • Once I get that job, I will be happy.
  • Once I get happy, I will be able to engage with my job in a better way.
  • Once I land that job, I will start living a healthier lifestyle.
  • Once I finish this task, I will give more time to my family.
  • Once I achieve my goal…then…

A cycle of promises that might never end.

Go back to maybe ten-fifteen years ago. Did you have the same goals? And did you make some of these conditional promises to yourself at that time as well? For some of us, this thought experiment may lead to a sense of accomplishment- that we were able to indeed fulfil some of those promises. You may have promised yourself that you will learn time-management better once you finish your exams and have more mental space to make priorities, and you did manage to learn that. You may have promised yourself that once you reach a certain post, you will buy your first car, and you did manage to buy it. You may have promised yourself that once that goal has been achieved, you will become happier and life will become better. Life may have become happier and better for a while.

Did that last? 

Look at us now, using the same template of making promises to ourselves, delaying our happiness. Delaying our sense of gratitude.  Living in stress, and waiting for goal to be fulfilled. Waiting to arrive at the destination, ignoring the journey.

The goalposts of life are forever moving, forever in making. Once we achieve a goal, we build a new goalpost. The significance of the old goal and the goalpost slowly starts to wane.

Once we achieve a goal, we often forget to look around and instead keep looking straight ahead.

Of course, it is good to plan things ahead and think long-term. It is great to have foresight. But it is also necessary to remember Life is always moving ahead, it always goes on. And it WILL bring new aspirations, new landmarks, new promises, new conditions.

And one must not forget to enjoy the process, enjoy the present. Doing so lets us:

  • Enjoy the results of that thing one worked really hard for.
  • Pause and notice what is around us, that may help us to actually work on our processes for our goals in a more precise manner. Imagine worrying so much about who to network with once we get that promotion, and forgetting to network with our present colleagues and seniors who may have a lot to offer!
  • Be happy in the present moment.
  • Find meaning in the present moment and find meaning when life goes in flux. Take the very unfortunate scenario of not being able to achieve the goal for some reason, despite the hard work. Having enjoyed the process, one would have garnered many life lessons, professional and personal development and insights about what could have been done better. One would be developing a healthy respect for their present situation, while looking forward to what lies ahead. Not having enjoyed the process? One would go into an existential crisis of sorts- one might feel that now that the goal hasn’t been achieved, everything that gave meaning to your life may feel like it’s lost. Why? Because the goal had become everything.

So, as we set goals, let us enjoy the process of reaching that goal. The goalposts will keep shifting, and the game shall go on. And the point is to enjoy the game nevertheless.