Tag: HR

You Name It: Why Getting Names Right Is Important

Getting names right image

What is probably the first thing you would know about a person, be it a colleague, client or candidate?

What is it that defines a company?

What is it that leads to an establishment of personal rapport?

What is that sets a person apart from everyone else?

It’s the NAME!

Making blunders in people’s and company’s names is a very embarrassing error, and sometimes it can cost you business.

 

  • Getting International Matters Right:

When you are working with clients from all over the world, it is not rare to come across names you have never heard before. Or names which are not common in your country. Or names which mean something really different in your region, which might make you chuckle. It is necessary to have sensitivity in such matters.

Whatever be the reason, if you come across a name which you have not heard before, and have a doubt about its pronunciation, it is best to just ask.  Ask the person himself or herself, or ask Google.

Correct spelling is also something one should ask.

It is not uncommon to find emails addressed to the “wrong” people because of inattention to the exact spelling.

 

  • The Basics: 

It is necessary to get a name right because if not the first, it is one of the initial steps in ensuring a successful interpersonal interaction.

Clients and candidates alike, all people, feel valued when you remember their names, with their correct spellings and pronunciations. It conveys that you have been listening and paying attention to what they were saying.

Wouldn’t client-relations suffer if you didn’t even remember as basic a thing as a name?

 

  • Remember, Companies Have Names Too:

While it is one thing to make error in the name of a person, things can go wrong at a whole different level when one makes an error in the name of a company or firm/organisation.

It is always a good idea to double-check the name of the company that is being used in various documents and other paperwork. This can prevent transactional and other administrative goof-ups.

 

  • Tracking Changes:

While it is important to pay attention to the names and their correct spellings and pronunciations, it is equally important to be updated about the changes.

Updated about names?

Many companies begin with one name, and sometimes as their reach and scope evolve, so do their names.

Some companies have sister concerns with similar names but different businesses. It is a great idea to clarify such things. It is easy to be mistaken about the identity of companies if the logos, mottos and contact details are similar.

Many people also change their names (including middle names, surnames ) due to various reasons. It is necessary to have the documentation up to date in such cases to avoid administrative complications and frauds.

 

  • A Sign Of Respect:

A big reason to pay attention to names and making efforts to get them right is that it can be considered a very basic form of courtesy.

Repeated mispronunciations, blunders are not only annoying for the person who is at the receiving end but also very disrespectful.

In a professional setting, one is expected to apologise for and rectify unintentional errors. When this doesn’t happen despite repeated attempts at pointing out the mistake, it might come across as mockery.

What to do if you are the one with a “unique” name? Sadly the most common approach people take is to just tolerate the misnomer given.

But fortunately, there are other alternatives, and situation is changing, thankfully. Globalisation has desensitised everyone to a whole lot of hitherto unfamiliar names.

Moreover, the internet is a great tool. For the person who is having trouble with calling out that name, there are exact phonetic pronunciations just a Google search away for at least some names. For the person facing the mini-identity crisis of sorts, there’s the option to send a mail to the entire office clarifying before everyone gets accustomed to making the mistake.

Names are not just empty words, and it is necessary to understand why we should make an effort to get them right.

 

Recruitment Story: The Sweet Rewards of Professional Excellencies

recruitment story 2 design

A gesture that has a personal touch, for a professional feat goes a long way in boosting levels of motivation, confidence, and work-satisfaction in the employee. Acknowledging and being grateful for any such gesture, and articulating it to the person who gave the “reward” strengthens the professional bond.

How would you like receiving a huge cake on your wedding anniversary from a prestigious client?
Pretty overwhelming, joyful, valued, surprised?

This is probably one of the best feedback someone might receive for their professionalism.

It is time for another recruitment story giving lessons, both personal and professional.

This team leader got a call from a lady in Singapore, who had found out about United HR through a reference.
The lady from Singapore eventually became a regular client.
And the team leader helped her get a lot of candidates for several management and directorial positions. The lady from Singapore phoned the team leader regularly to express her happiness whenever someone got recruited. The team leader too, always answered the calls warmly, and made sure the quality of work was maintained.
Now one day, the team leader received another such call from this lady.
It happened to be the team leader’s thirtieth wedding anniversary. As the client lady from Singapore expressed her happiness about the latest recruitment, the team leader thanked her for giving such a happy news on a day like that. More pleasant words were exchanged and the call was over.
The team leader got another phone call from a different person asking for her home address, and assuming it was for a professional reason, gave it.

Fast forward to when she was at home. The doorbell rang, and lo and behold, there was a cake delivered to her from the client lady in Singapore, for her “ wedding anniversary”! That person asking for the team leader’s address was calling from Hyderabad (he was a successfully placed candidate), and was directed by the lady from Singapore to do so. He had selected a huge cake with wonderful icing.

This client lady had also emailed praising the landmark number of thirty years.

The team leader had received felicitations from distant places! Both, the client and the candidate had gone an extra mile.

One talks about the sweet returns of a great job. But rarely one thinks of receiving such a literal sweet return!

 Efficiency, and consistency are two factors that contributed to establishing a sense of reliability.

This reliability goes a long way in retaining clients and maintaining client-relations.

It is hard to imagine something similar happening if the team leader wasn’t consistently delivering results. She clearly didn’t stop making efforts after just one successful assignment. What’s more, there was always cordial, warm communication taking place. This goes a long way in making sure the client feels valued.

The personal touch in a gesture is truly a marker of the client-satisfaction.
And sure enough, in this case ,professional excellence leads to a figurative cake and the sweet taste of job satisfaction, which are way beyond the monetary rewards.

Kudos to Mrs. Ansuya Satish, who is the team leader in the story and we thank her for sharing pearls of wisdom, and take things to learn from her.
She has been one of the Great Pillars, on whom the Glorious History of United HR rests.

Mrs. Ansuya Satish
Mrs. Ansuya Satish

Professional Lessons to learn from Diwali Festivities

Diwali image 1

 

As many of us know, Diwali is not just about a day. The festivities and the rituals begin right from Dhanteras, and go on for days till Bhai Dooj.

Now, here are some professional lessons to be learnt from the five days. Don’t worry, we are not asking you to work during the holiday season, but the following lessons can always be implemented after you come refreshed from a Diwali break.

 Dhanteras:

This day, the thirteenth day of the dark fortnight of the month Kartik, is associated with cleansing and purchasing.

The day gives us lessons about the importance of getting rid of chaos and old clutter , and thus make space for order, novelty and freshness.

In the office space, it is similarly necessary to get rid of old, obsolete technology, and be up to date with the emerging trends. Plus, it is a great idea to keep the work station clean, tidy and ordered. There is known to be a positive correlation between work efficiency and a well-lit, hygienic, peaceful work environment with minimal disturbances.

 

 Chhoti Diwali:

The fourteenth day of the fortnight is associated with preparation of sweets using various ingredients like flour, semolina, dry fruits, milk solids, etc.

Remember how the various sweets are not simply “sweet”, but the taste of the main ingredient always lingers? Be it milk, cashews, almonds, pistachios, there is an instant recognition.

It would do us good if we keep this in mind: it is necessary to retain one’s essence to gain recognition.

For example, an HR manager of any company, would much prefer a candidate who is honest  and transparent as opposed to someone who is showy (flamboyant) and ingratiating.

Sooner or later, the inner qualities of that candidate would be recognised, like the main ingredient of the “sweet.”

 

Diwali:

Here comes the festival of lights! There is sound, there is colour, there are feasts, there are Pujas performed, there is celebration everywhere! The young people visit and take blessing from the elders. Oh, and there are diyas, rangolis!

In the professional lingo, this teaches us the importance of good networking, bonding, the importance of mentors. It tells a lot about the power of one small diya. About the power of one single colour to add that missing touch in a rangoli. Sometimes, a rangoli remains incomplete without that one colour. Team work is the Key.

A line of diyas has the capability to light up an entire place. Collaboration, not competition is the way to go.

 

Govardhan Puja and Bhai Dooj:

Govardhan Puja is celebrated to mark the feat of Shri Krishna when he lifted up a mountain to save cowherds and farmers from incessant rains. Some regions celebrate this day as a New Year, and some as the Annakut, literally mountain of sweets. Some celebrate the bond between husband and wife.

Bhai Dooj celebrates the bond between brothers and sisters, here, the sister acting as a protector of the brother.

Anyhow, the two days teach us a lot about the importance of being supportive to our colleagues, especially in the time of crisis.

Taking responsibility, having empathy, handling interpersonal relationships effectively are some of the lessons we can take with us. It tells us about the importance to have Emotional Intelligence. In short, the importance of taking leadership in little things.

Emotional Intelligence could be used in handling meetings, negative feedback or appraisal, client relations, empowering your colleagues, etc.

Diwali festivities not only give us good times, but good lessons which could be applied in a professional setting.

Delving into meanings of festivals and traditions, could help us a great deal to understand the values and their timelessness.

Happy Diwali!

 

Recruitment Story: Sleeping, Smelling, Dreaming Generators

recruitment story one

Some of us would be familiar with our parents and grandparents telling us stories about the struggles they had to go through when they were younger. Anecdotes about walking long distances to go to school, when all we have to worry about now is whether we will be able to catch the bus on time. About how one had to actually spend hours in the library to look for one tiny snippet of information, when all we have to do is one Google search.

Looking at these incidents with humour is all very well, but the thing is, all of this is true. We have to admit that our parents and grandparents did some pioneering acts which might daunt us if we think about it now.

Here we present one such story about our initial years.

Flashback to almost thirty years back. The India we know today was different then. The world as we know now was different then.

There was a requirement of an “Operator” for an 11,000 kva, 40 feet tall generator at a Textile mill in Nigeria.

The only brief given was the person should:

“Sleep with Generator

Smell of Generator and

Dream Generator.”

 What?

This was no era of KRAs.

This was no era of specifications of degrees or specialisations.

This was no era of interconnected email networks which now ensure that there is an almost instant spotting and filtering of potential candidates. Headhunting was the only way.

Add to the mix, although generators were a norm in industries in India as well as Nigeria and electricity not as widespread as it is now, a machine this big was still a rarity.

How would one cope with a “Brief” like this in the present day?

It was the brief where we had to understand that there was a need of someone who knew all about dismantling and assembling generators like the back of his hand.

They needed someone who could work hands on with a generator. Or more specifically work hands on with an 11,000 kva, 40 feet tall generator.

We found the perfect candidate for this position. Yes, with no KRAs and just this brief. Yes, in that era.

This was all done, under the able guidance of our CEO, Dr.O.P Pahuja, who is a hands on Engineer himself. This tells us so much about his visionary nature.

Dr. O P Pahuja
Dr. O P Pahuja

This recruitment story is of the time when industriousness, problem-solving skills, perseverance, awareness, risk-taking, courage were the qualities that were necessities. They were needed to thrive and keep companies running successfully.

This recruitment story is a testimonial to the pioneering and industrious nature of Team United HR. It aligns perfectly with one of our mission statements: “Putting right People in Right Places”

 

Lives Of Happy Candidates: Mr. Nagaraja K R

A good environment is a prerequisite to personal and professional growth. Be it the workplace, the city/town one lives in, or the kind of work one does, it is necessary that they all contribute to the well-being and success of the individual. We make sure that our candidates get such an experience that helps them look beyond the preconceived prejudices and biases about places and people.

 

We, at United HR Solutions make sure that our candidates get the best opportunities possible, which help them realise their potentials, and which help them strike a perfect balance of personal and professional life. Success, after all, should be wholesome.

 

Unfortunately, Africa as a continent has a very peculiar image in the minds of many. The things mentioned above like well-being, safety, growth are not the things generally associated with the place because of half-baked information one might have come across, hearsay, reliance on limited sources or simply because of an unwillingness to look beyond certain stereotypes. Success on a corporate level is an even more unthinkable possibility for many.

We have a different story to tell.

Our successful and happy candidate, Mr. Nagaraja  K R has a different story to tell (and  show).

He tells us about his experience in Tanga, a port-city in Tanzania where he works at Neelkanth Lime Ltd. :

“Under guidance of our Managing Director, All department HOD with all teams we are able to contribute for business success and bringing investor’s vision into final business results successfully. There is 100% focus on KRA, feasibility, cost benefits, optimum resource utility, converting time to money, trying to bring positive results every day, reduce wastages, converting unutilized resource to money. The management is very supportive, and their drive for result-oriented activities, culture and values  has helped in achievement of KRA/KPI/goals. Here I got more duties & responsibility, new assignments, challenging tasks, more business insights,all of which has helped me to grow from all professional angles. This working environment helps individual capability improvement & gives opportunity to bring skillset into real time practice. ”

As can be seen, the roles and responsibilities offered in Africa as a continent in general are far less rigid, and provide an opportunity for a truly professionally wholesome development. Mr. Nagaraja  started as an Executive Assistant with the company. He is now a General Manager.

 

He further tells us about the place:

“Tanga is good place to work. Small town, peaceful. People are good in general, the city is clean. Security is good. Irrespective of time you can go outside. There is a good theatre here and all new Hindi films release along with their Indian releases. Some good hotels are available here. Indian food is also available here,be it North Indian or South Indian.

“Fruits like Cassava, Mangoes, Pineapple, Ramphal and are very cheap. Cost of living is less compared to other towns in Africa / Tanzanian city. Weather is good most of the year, and pollution is very less. The vegetation is good. There is connectivity to Dar es Salam via roadway, airway and seaway. The traffic is minimal and it takes maximum 30 minutes to commute anywhere in Tanga. ”

 

He shared these wonderful photographs of the place.

 

800px-Tanga_Airport

The  quaint  Tanga  airport. Look  at  the  clear  blue  sky!

 

800px-Tanga,_Tanzania,_town_centre

Tanga  roundabout.

 

 

Ship_in_the_Tanga_Bay

The  picturesque  Tanga Bay [Bandari Port]

 

P.S : We thank Mr. Nagaraja K R for sharing his experiences with us. We also thank the city of Tanga for welcoming him with open arms.